Clear from start to finish.

Quotation & approval

Submit an inquiry, review your quotation, and approve the specifications, artwork and terms before production. Your approved quote generates an invoice. Payment confirmation and production updates come from the Saltec team.

Delivery & Bolt estimates

Save your delivery address, landmark or map link in your order. Saltec checks the available Bolt fare and records an estimate. The estimate is not a booking or a fixed delivery fee: availability, traffic, vehicle choice and the final destination can change the fare. Confirm the final delivery arrangement with Saltec before dispatch.

Invoices & EFD receipts

Your invoice describes the approved order and payment instructions. It is not an EFD receipt. After payment is verified and the fiscal receipt is issued through Saltec’s EFD process, the team uploads the original receipt to your private order page for download. You can check the receipt verification code through the TRA receipt verification portal.

Changes, cancellations & refunds

Contact Saltec with your order reference to request a change, cancellation or refund. Before production, the team checks whether any design, sourcing or material costs have already been incurred and confirms the available options in writing.

Once custom production has started, cancellation or specification changes may involve costs for work already completed or committed. If an item arrives damaged, defective or different from the approved specification, send photos and details promptly so the team can investigate and agree on a correction, replacement or refund where appropriate.

Refund requests require Owner/Admin review. Any approved amount, method and timing are confirmed in writing; submitting a request does not automatically approve or issue a payment. These terms do not limit applicable consumer rights.